Shipping policy
Shipping Policy
At Oak & Vale, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are typically processed within 1–3 business days. Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times vary depending on your location:
• United States: 5–10 business days
• United Kingdom: 5–10 business days
• Europe: 6–12 business days
• Australia & Canada: 6–12 business days
• Rest of the World: 7–15 business days
Please note that these are estimated timeframes and may vary due to factors outside our control such as customs delays or carrier issues.
Shipping Costs
We offer free shipping on orders of 2 or more items. Shipping fees for single-item orders will be calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 1–3 days for tracking information to update.
Delays
While we strive to meet all delivery estimates, delays may occur due to high demand, customs processing, or unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address is correct at checkout. Oak & Vale is not responsible for orders shipped to incorrectly provided addresses.
Contact
If you have any questions about your order or shipping, please contact us at support@theoakandvale.com.